Description

This person will set and maintain a high standard of service within the department, being a mentor for the Front Office Shift Leaders and deputising in the absence of the Front Office Manager.

Main tasks and responsibilities

• Ensures guest needs are being managed promptly and in line with nhow brand standards.
• To be actively involved in the training and development of all Front Office staff.
• To ensure that all reservation requests are followed up with to the hghest of standards.
• To liaise with other departments ensuring that all relevant information is communicated.
• To ensure that the Hotels Credit Control policy is carried out.

Knowledge and skills

• Degree at Bachelor Level, preferably in a Hospitality related field.
• At least 3 years of front office shift management experience in a vibrant hotel.
• Fluent in English.
• A charismatic and confident communicator in every sense.
• Analytical, focused, hands-on and results-driven – A Strong conceptual thinker.
• Highly organized and ability to multi-task in a driven manner.
• Outstanding Leadership skills.
• Team player

Reasons to work at NH Hotel Group:

• 400 hotels worldwide where you can make use of the employee rate for an overnight stay & on our F&B concepts
• Travel allowance based on your commuting distance
• Great staff events
• Challenging exchange programs to expand your NH Borders
• People matter; an end-of-year bonus for every employee of at least 50% of your monthly salary
• Friends & Family rate; spoil your friends with discounted rates in our hotels all over the world
• Keep developing yourself? Do it at our own NH University!
• Management programs to support your way to the top
• Colleagues in 40 countries worldwide, a great way to expand your network!
• Are you working on a public holiday? Thank you! You will get a free day in return
• Discount on various gyms in your city
• Priority on all vacancies within the NH Hotel Group

Sounds good, right?