Description

Supervises all aspects of the front desk shift and motivates the reception team to give their very best, no matter the challenge.

Main tasks and responsibilities

• Ensures that all team members are aware of the daily business levels within the hotel.
• Leads shift preparations for VIP and group arrivals, ensuring all team members are briefed.
• To help the reception team with their development and on the job training whilst on duty.
• Ensures that departure and arrival experiences are delivered as per nhow brand standards.
• To handle and action any guest complaints in accordance with hotel policies.

Knowledge and skills

• Degree at Bachelor Level, preferably in a Hospitality related field.
• At least 3 years of front office reception experience in a vibrant hotel.
• Fluent in English.
• A charismatic and confident communicator in every sense.
• Analytical, focused, hands-on and results-driven – A Strong conceptual thinker.
• Highly organized and ability to multi-task in a driven manner.
• Outstanding Leadership skills.
• Team player

Reasons to work at NH Hotel Group :

• 400 hotels worldwide where you can make use of the employee rate for an overnight stay & on our F&B concepts
• Travel allowance based on your commuting distance
• Great staff events
• Challenging exchange programs to expand your NH Borders
• People matter; an end-of-year bonus for every employee of at least 50% of your monthly salary
• Friends & Family rate; spoil your friends with discounted rates in our hotels all over the world
• Keep developing yourself? Do it at our own NH University!
• Management programs to support your way to the top
• Colleagues in 40 countries worldwide, a great way to expand your network!
• Are you working on a public holiday? Thank you! You will get a free day in return
• Discount on various gyms in your city
• Priority on all vacancies within the NH Hotel Group

Sounds good, right?